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Calling from outside Australia?
- New Zealand - 0800 444 691
- Hong Kong - 800 966 321
- Japan - 00531 780 221
- South Korea - 00798 4434 1279
- Thailand - 001800 442 212
- UK - 0800 056 0572
- USA/Canada - 1 877 465 0085
- Other countries - +44 207 649 9404
Calling from within Australia?
- Australia - 1800 098 231
Dispute a transaction
If you find a transaction that does not look correct, please contact card services immediately via phone, who can lodge a dispute on your behalf.

To notify card services of any unauthorized or disputed transactions, simply:
1. Complete the dispute claim form located here
2. Click here to email us
Please provide as much detail as possible when filling out the dispute claim form, it will help us accurately and quickly work on your behalf to correct the problem. You can use 'my account' to login and establish the details of which transactions you want to dispute.

We will send a response to you within 10 working days of receiving your query.

Remember, you can contact global emergency assistance for PIN reminders or to report lost or stolen cards.
Lodge a complaint

If you have any complaints, please send us an email. For more information, please refer to our complaints procedure.

Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386837) arranges for the issue of the Australia Post Travel Platinum Mastercard® (“Travel Mastercard") in conjunction with the issuer, EML Payment Solutions Limited ('EML') ABN 30 131 436 532 , AFSL 404131. Australian Postal Corporation (ABN 28 864 970 579, AR No. 338646), the card distributor, acts as an Authorised Representative of Australia Post Services Pty Ltd (ABN 67 002 599 340, AFSL 457551). You should consider the Travel Mastercard Product Disclosure Statement and Financial Services Guide before deciding to acquire the product. The Target Market Determination for this product can be found here auspost.com.au/travelcard. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you.

Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

^Pay no foreign transaction fees on purchases when travelling, when you load your Australia Post Travel Platinum Mastercard with USD or EUR currencies supported by the product, and transact in that same currency.

Before you make a decision to acquire the card, please check auspost.com.au for the latest currencies supported. Lock in your rates means the exchange rate is locked in for the initial load only. The exchange rates for subsequent reloads will be set at the prevailing exchange rate at the time of the transaction. Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386837) arranges for the issue of the Australia Post Travel Platinum Mastercard in conjunction with the issuer, EML Payment Solutions Limited ('EML') ABN 30 131 436 532 , AFSL 404131. Australian Postal Corporation (ABN 28 864 970 579, AR No. 338646), the card distributor, acts as an Authorised Representative of Australia Post Services Pty Ltd (ABN 67 002 599 340, AFSL 457551). You should consider the Australia Post Travel Platinum Mastercard Product Disclosure Statement and Financial Services Guide before deciding to acquire the product. These can be found together with the Target Market Determination for this product at auspost.com.au. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you. Terms, conditions and fees apply. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386837) arranges for the issue of the Australia Post Travel Platinum Mastercard in conjunction with the issuer, EML Payment Solutions Limited ('EML') ABN 30 131 436 532 , AFSL 404131. Australian Postal Corporation (ABN 28 864 970 579, AR No. 338646), the card distributor, acts as an Authorised Representative of Australia Post Services Pty Ltd (ABN 67 002 599 340, AFSL 457551). You should consider the Australia Post Travel Platinum Mastercard Product Disclosure Statement and Financial Services Guide before deciding to acquire the product. The Target Market Determination for this product can be found here.

Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you. Terms, conditions and fees apply. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

¹Promotional rates available from 9:00 am AEST 15th October 2024 to 8:59am AEST 22nd October 2024 (“Promotional Period”). You must load directly into foreign currency online at auspost.com.au/travelcard or in-store at a participating Australia Post Office to take advantage of the promotional rates. Due to constant market and currency fluctuations, the promotional rates may be adjusted daily during the Promotional Period but will always be preferential to the standard rate which would have been offered for each respective day during the Promotional Period. The rates during the Promotional Period cannot be compared to another day’s rates. We may, in our sole discretion, cancel or vary the promotion at any time. If we cancel or vary the promotion, we are not liable to any person for any costs, loss or damage whatsoever arising out of, or in connection with, such cancellation or variation and are not required to conduct the promotion at any other time.

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